Terms of Service

These Terms of Service ("Terms") govern your use of the website operated at northgate-construction.co.uk and the provision of any residential exterior construction services by Taanim Bapary trading as Northgate Construction ("we", "us", "our"). By browsing the website, submitting an enquiry, accepting a written quotation or purchasing a project package you agree to be bound by these Terms in full. If you do not agree, please do not use the website or engage our services.

1. About us

Northgate Construction is a sole-trader business operated by Taanim Bapary, trading address 78 Whitmore Road, United Kingdom. We can be contacted by email at taanimnorthgate@gmail.com. We provide residential exterior improvement services across the United Kingdom, including driveway restoration, brickwork repairs, garden wall construction, paving installation and similar works.

2. Eligibility

You must be at least 18 years old, legally able to enter into a binding contract, and either the legal owner of the property where the work will be undertaken or otherwise duly authorised by the owner to commission the work. By purchasing a package or accepting a quotation, you warrant that this is the case.

3. Enquiries, quotations and contract formation

3.1 Information on this website (including indicative prices on the pricing page) is provided for guidance only and does not constitute a binding offer to provide services.

3.2 All project work is preceded by a written quotation describing the scope of work, materials, programme of works, project duration and the total price. Quotations may follow a desktop review of photographs or, for larger projects, a site visit.

3.3 A binding contract is formed only when (a) you accept the written quotation in writing (including by email or by completing payment for the relevant project package on our pricing page), and (b) we acknowledge that acceptance.

3.4 Quotations are valid for 30 days from the date of issue unless otherwise stated. After this period we may revise the quotation to reflect changes in material or labour costs.

3.5 Where site conditions discovered after work commences materially differ from those described at the time of quotation (for example, unexpected sub-base conditions, hidden services, asbestos or structural defects), we will issue a written variation. Additional work must be agreed in writing before it is undertaken.

4. Pricing and payment

4.1 Prices displayed on our pricing page reflect indicative fixed-scope project packages. The final price for your project is the price set out in your written quotation.

4.2 All prices are quoted in pounds sterling (GBP) and are inclusive of VAT where applicable. Where VAT applies, it will be itemised on your quotation and invoice.

4.3 Payment is processed through Stripe Payments Europe, Ltd. By proceeding to checkout you also accept Stripe's terms of service.

4.4 We do not operate any subscription, recurring billing or membership programme. Each project package represents a one-off payment for the defined scope of work.

4.5 For larger projects, our written quotation will set out a payment schedule (for example, a deposit at the time of acceptance, an interim stage payment, and a balance on completion). All staged payments are due within the timeframes stated on the invoice. We reserve the right to suspend works where invoices are not paid by their due date.

4.6 Title in materials supplied passes to you on full payment. Risk in materials passes on delivery to your property.

5. Our obligations

5.1 We will carry out the agreed work with reasonable care and skill, using materials of satisfactory quality and fit for their intended purpose, in accordance with the written quotation and applicable industry standards (including BS 7533 for paving and BS 5628 / BS EN 1996 for masonry where relevant).

5.2 We will comply with the Building Regulations and relevant Health and Safety legislation applicable to the work, including the Construction (Design and Management) Regulations 2015 where they apply.

5.3 We maintain public liability insurance and can provide evidence of cover on request.

5.4 Workmanship is guaranteed for a period of 12 months from project completion. Materials are covered by any manufacturer warranties applicable to the products supplied.

6. Your obligations

6.1 You will provide safe, lawful and unobstructed access to the property at the times agreed, including access to water and electricity where reasonably required to carry out the work.

6.2 You will provide accurate and complete information about the site, including known underground services, easements, party-wall arrangements and any planning, listed-building or conservation-area requirements.

6.3 You are responsible for obtaining any planning permission, building regulations consent, Party Wall Act notices, conservation-area consents, dropped-kerb permissions or other approvals required to lawfully undertake the work, unless we have agreed in writing to do so on your behalf.

6.4 You will keep the site reasonably clear of unrelated obstructions and, where necessary, secure pets and valuables for the duration of the works.

6.5 Where the works are carried out for someone other than the property owner, you warrant that you have the property owner's written consent.

7. Variations, delays and force majeure

7.1 We will make reasonable efforts to complete the work within the timescale set out in the quotation. Programme dates are estimates and may be affected by weather, site conditions, supplier lead times, third-party trades or matters outside our reasonable control.

7.2 We will not be liable for any delay or failure caused by events beyond our reasonable control, including (without limitation) extreme weather, fire, flood, pandemic, supplier failure, fuel shortages, industrial action, or action by a public authority.

7.3 If a force majeure event continues for more than 8 weeks, either party may terminate the contract by written notice, and we will refund payments received for work not yet performed, less any costs reasonably incurred.

8. Cancellation and refunds

Cancellation rights and refund processes are described in our Refund Policy, which forms part of these Terms.

9. Complaints

Our process for raising and resolving complaints is set out in our Complaints Policy.

10. Limitation of liability

10.1 Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability which cannot lawfully be excluded or limited.

10.2 Subject to paragraph 10.1, our total liability to you for any project shall not exceed the total price paid by you for that project.

10.3 We will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity or losses that were not reasonably foreseeable at the time the contract was formed.

10.4 We do not guarantee any specific outcome beyond the work described in the agreed quotation, such as a particular property valuation uplift or planning outcome.

11. Intellectual property

All content on this website — including text, photographs, illustrations, layout and design — is owned by Northgate Construction or its licensors and is protected by copyright and other intellectual property laws. You may view and print pages for personal, non-commercial use but may not reproduce, distribute, modify or republish content without our prior written permission.

12. Website use

The website content is provided for information purposes only. We make reasonable efforts to keep information accurate and up to date but do not warrant that it is complete, accurate or free from error. We may suspend, withdraw or restrict access to the website (or any part of it) without notice and without liability. You agree not to use the website for any unlawful purpose, to introduce viruses or other malicious code, or to attempt to gain unauthorised access to any part of the site.

13. Privacy and cookies

Our processing of personal data is described in our Privacy Policy and our use of cookies in our Cookie Policy. Each of those policies forms part of these Terms.

14. Third-party links

The website may contain links to third-party websites (for example, to Stripe checkout pages). We are not responsible for the content, policies or practices of third-party sites; you access them at your own risk.

15. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or sub-contract any of our rights or obligations under these Terms, provided this does not adversely affect your rights.

16. Severance, waiver and entire agreement

If any provision of these Terms is held to be unlawful or unenforceable, the remaining provisions will continue in force. A failure to enforce a provision is not a waiver of the right to enforce it later. These Terms, together with the written quotation and the policies referenced above, constitute the entire agreement between us in relation to your project.

17. Governing law and jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, save that you may also bring proceedings in the courts of the part of the United Kingdom in which you live.

18. Consumer rights

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable consumer protection law. You may obtain free independent advice from Citizens Advice (citizensadvice.org.uk) or Trading Standards.

19. Contact

Any question, notice or correspondence regarding these Terms can be sent to taanimnorthgate@gmail.com or in writing to Northgate Construction, 78 Whitmore Road, United Kingdom.